RŪPAHAUS (ABN 99 562 877 099) (RŪPAHAUS or our or we) is an ethical lifestyle brand which sells women’s and men’s apparel and accessories and associated services (Services). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from rupahaus.com (the “Site”).
Personal information we collect
All information collected at rupahaus.com is used solely for the purpose of providing you as our customer with the relevant information regarding sales, offers, and new products available.
We recognise the importance of your privacy and it is our utmost importance that all information provided by you is secure, therefore RŪPAHAUS will not share, sell or trade your personal information such as email addresses, postal addresses or contact number.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, registered account at associated third parties providers such as Afterpay, Klarna and Paypal), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Usage of your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud; and,
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (such as generating analytics on our customers browsing and interacting behaviours with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. Our website rupahaus.com is powered by Shopify, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the rupahaus.com), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through rupahaus.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customercare@rupahaus.com or by mail using the details provided below:
RŪPAHAUS
[Re: Privacy Compliance Officer]
RŪPAHAUS, PO BOX 1082, Booragoon WA 6954, Australia